FAQs

The promotion opens on 9:00am 03.07.2023 and closes on 9:00am 28.09.2023.

We are offering 10x £2000 Canopy & Stars gift cards with a £500 travel allowance per winner. We also have 200 x Old Mout Tote bags, 200 x Old Mout reusable coffee cups and 100 x Old Mout glassware to be won.

As a cider brand born in New Zealand, Old Mout are inspired by nature. We have been building our relationship with WWF since 2019. This Old Mout and WWF 2023 campaign, aims to support the protection of UK habitats and raise awareness of 3 of the UK’s iconic species. For more information, please visit https://www.oldmoutcider.co.uk/

1. Buy a promotional pack of Old Mout and scan the QR code, which directs you to the Old Mout landing page www.oldmoutcider.co.uk/win-retailer. Or go direct to the website.
2. Follow the instructions and click the button ‘Click here to start searching’. You will then be taken to our Old Mout AR experience. When prompted, you will need to grant access to your smartphone camera, motion sensors and orientation. In the AR experience you will be asked to find and click on 3 iconic species. For the best experience, we recommend turning up your sound.
3. Once all animals have been selected, you will be given a unique code. When prompted, click ‘Copy to clipboard’ as you’ll need to enter this code on the next page.
4. Clicking ‘Enter prize draw’ will take you to the entry form. Here you will need to enter your code along with your first name, last name and email address. Tick to accept the promotional T&Cs before hitting ‘Submit details’. If the “Submit Details” button is greyed out it means you’ve missed a field.
5. If you submit your details at a preselected randomly allocated winning time, you will then be shown a spin wheel page. Click the button below the wheel to spin and reveal your prize. Once your prize is revealed, you’ll be emailed with next steps (check inbox and junk folder).
6. If you do not enter your details at a preselected random winning moment, you will be advised that you have not won a prize on this occasion.

However, all unallocated or unclaimed prizes will roll into a prize draw at the end of the campaign, where all entrants will be in with a chance to win any remaining prizes.

Ensure you are using a mobile device that is connected to the internet. We recommend using the Chrome browser on Android devices or the Safari browser on iOS devices.

The AR experience is not optimised for devices below iPhone 8, iOS 14, and Android 9. If you use one of these devices you may not be able to play the AR experience and therefore unable to continue with your promotion entry.

Entries during the Promotional Period will trigger a £1 donation to WWF. Old Mout are committed to donating a total of £255,000 to WWF.

No, you must be 18 years old or over to enter this prize promotion.

If you enter your details at a preselected randomly allocated winning time you will then proceed to a further page to spin the wheel, at which point upon spinning the wheel you will be randomly assigned a prize. An automated email will then be sent directly to the same email address used to enter the promotion with further details of your prize and how to claim and receive the prize.

1. Tier 1 Winners: Winners of the Canopy & Stars gift card will receive an automated confirmation email. They will then be contacted directly by our fulfilment team within 14 days with next steps on how to claim the prize, i.e., provide further details including their bank account details. Winners must respond to the fulfilment team within 7 days of being contacted to claim their prize.
2. Tier 12 Winners: Winners of Old Mout tote bag, Old Mout coffee cup and Old Mout glassware will need to fill in a Microsoft Form with their preferred delivery address. This form will be sent as a hyperlink within the automated confirmation email. Winners will have 7 days to submit their details within the form, thus claiming their prize.
   1. Once winners submit the MS form with their details, our fulfilment team (MIH Handling) will have 30 days to deliver the prize upon receipt that the MS forms has been completed.

If any tier 2 winner does not respond within 7 days of being notified, the prize will be lost and will roll into the prize draw at the end of the campaign – 05/10/2023.

Winners of the roll up prize draw will be notified via email within 4 working days of the draw and will be required to confirm acceptance within 7 days of being notified.

A maximum of 8 entries per person through the promotional period is allowed.

Follow these steps:

• Please retry using (https://www.oldmoutcider.co.uk/win-retailer) in incognito/private mode in your browser. Make sure the URL: (https://www.oldmoutcider.co.uk/win-retailerhttps://www.oldmoutcider.co.uk/win-retailer) does not end in: /already-redeemed or another message.
• Try a different browser.
• You may need to update your browser or phone operating system.
• Ensure your email address is correct.
• Ensure all fields within the sign-up form have been filled.

If you are still experiencing issues please email us at consumercare@heineken.co.uk.

• First, you must play the AR game.
• In the game you will be asked to find all 3 UK iconic species; hedgehog, puffin and bee.
• Once all 3 animals are found you will be shown the following message “You found us! Tap for a chance to WIN a prize” to continue click ‘Next’.
• You will then unlock a unique code and you will need to copy this to clipboard. You can do this by clicking ‘copy to clipboard’.
• To go to the Entry form simply click “Enter prize draw”, you will need to fill in all form fields along with the code. You must also accept the promotional terms and conditions in order to submit your entry and enter the prize promotion.

Canopy & Stars gift cards are valid for 12 months from issue date. The booking must be made within this time, but the stay can fall outside of it.

Please email us at consumercare@heineken.co.uk with details of your voucher.

Please email us at consumercare@heineken.co.uk with details of your prize and the email address used to enter the promotion.

Once the automated email is sent directly to the entry email address, you must claim your prize within 7 days of being notified.

Tier 2 prize winners: For physical prizes; tote bag, coffee cup and glassware, winners will need to fill out the Microsoft Form with their preferred delivery details within 7 days of the confirmation email.

Tier 1 prize winners: Winners of the Canopy & Stars gift card will be emailed directly by our fulfilment team within 14 days of receiving the confirmation email, with next steps on how to claim.

In all cases, if you do not respond within 7 days of notification, the prize will be lost.

Yes! You can win one prize type per household. Therefore, you can win a maximum of 1x Tier 1 (Canopy & Stars voucher) and 1x Tier 2 prize (coffee cup, tote bag or glassware).

If you win more than 1x Tier 1 prize (Canopy & Stars voucher), you will only be sent one voucher.

If you win more than 1x Tier 2 prize, you will only be sent the first prize won (based on time stamp of when the entry form was submitted).

Unallocated prizes will be added to the prize draw at the end of the campaign.

Users are allowed to win one prize type per household. Therefore, if a winner has won more than 1x Tier 2 or Tier 1 prize, they will only be allowed to keep 1.